Frequently Asked Questions

Everything you need to know about your DJ and production gear.

How long does shipping take for DJ controllers and hardware?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for DJs who need their gear before a weekend gig.

What is your return policy for opened hardware?

We offer a 30-day return policy. Hardware must be in its original packaging with all software licenses unredeemed to qualify for a full refund.

Do you offer technical support for MIDI mapping?

Yes, our dedicated support team and community forum provide extensive resources for MIDI mapping and troubleshooting your Chroma Caps or MIDI Fighter controllers.

Are your products covered by a manufacturer warranty?

All new hardware sold through DJ TechTools includes a full manufacturer's warranty. Refurbished items include a 90-day limited warranty unless otherwise specified.

Do you ship gear internationally?

We ship to most countries worldwide. Please note that international customers are responsible for any customs duties, taxes, or import fees levied by their local government.

What payment methods do you accept?

We accept all major credit cards, PayPal, and flexible financing options through Affirm to help you build your dream studio setup.